La Familia de Broward Una herramienta útil para las necesidades de las familias hispanas
By Isaac Cohen The economist Albert O. Hirschman, almost half a century ago, published a book titled Exit, Voice and Loyalty (Harvard University Press, 1970), where he examined the responses to decline and deterioration in organizations. Applied to consumers the alternatives are: exit, to stop buying a product; voice, to protest against the sale of a defective product; and loyalty, ...
Read More »Opinion Column: LOYALTY
